CLOUD 9 DECAF BLEND

Ordering

 

We roast fresh every few days, and dispatch on TUESDAYS and THURSDAYS.  Here are our cutoff times:

 

• If you order by Monday 5 pm, we will dispatch your order on Tuesday
• If you order by Wednesday 5pm, we will dispatch your order on Thursday
• All orders placed after cutoff times will be placed on the next available dispatch day

 

We ship Australia wide and Internationally with Australia Post.  Most national parcels are delivered within 3-5 business days, but for remote areas can take up to 7 business days from date of ordering.  International orders can take up to three weeks for delivery.  If your parcel does not arrive within the timeframe, please call us at 1 300 52 55 99 or email info@joybeans.com.au so we can trace your order and see what went wrong.

 

Refund and Returns Policy

 

Coffee Returns:

If you are not 100% satisfied with your coffee, please call us on 1 300 52 55 99 or email info@joybeans.com.au so that we can arrange a return or replacement.  Please ensure coffee is in original packaging, we will arrange a free return label for a free return shipment.  Unfortunately, we cannot offer refunds on orders placed with incorrect blend, grind, or quantity.

 

Product Returns:

We are happy to offer a store credit or exchange on products (brewing equipment, accessories, etc), whereby:

 - the product is faulty or does not adequately fit the description of what it is intended for

 - A credit or exchange will only be offered if the goods are returned within 14 days of the purchase date, and the goods are in the original packaging.

- A credit will be offered at our discretion.

 

 

 

Experiment with different brewing methods, but we recommend you try the Cloud 9 Decaf blend as French Press (coarse grind), Aeropress (medium grind) or Espresso (fine grind).

 

Keep your coffee fresh by:

• Grinding right before use
• Consuming within 1-2 weeks after opening
• Storing away from light, moisture, and air