SHIPPING & RETURNS

Ordering

 

We roast fresh every few days, and dispatch on TUESDAYS and THURSDAYS.  Here are our cutoff times:

 

 - If you order by Monday 5 pm, we will dispatch your order on Tuesday

 - If you order by Wednesday 5, we will dispatch your order on Thursday

 - all orders placed after cutoff times will be placed on the next available dispatch day

 

We ship Australia wide and Internationally with Australia Post.  Most national parcels are delivered within 3-5 business days, but for remote areas can take up to 7 business days from date of ordering.  International orders can take up to three weeks for delivery.  If your parcel does not arrive within the timeframe, please call us at 1 300 52 55 99 or email info@joybeans.com.au so we can trace your order and see what went wrong.

 

 

Refund and Returns Policy

 

Coffee Returns:

If you are not 100% satisfied with your coffee, please call us on 1 300 52 55 99 or email info@joybeans.com.au so that we can arrange a return or replacement.  Please ensure coffee is in original packaging, we will arrange a free return label for a free return shipment.  Unfortunately, we cannot offer refunds on orders placed with incorrect blend, grind, or quantity.

 

Product Returns:

We are happy to offer a store credit or exchange on products (brewing equipment, accessories, etc), whereby:

 - the product is faulty or does not adequately fit the description of what it is intended for

 - A credit or exchange will only be offered if the goods are returned within 14 days of the purchase date, and the goods are in the original packaging.

- A credit will be offered at our discretion.

 

 

Shipping

 

We offer FREE nationwide shipping.  For international orders, your shipping charge will be calculated at the checkout.